Help

Answers to the questions we hear most. Something else? Email us.

• Which photos work best?The two photos that matter most, what we accept, and what to do when a photo can’t be used.
• My pet doesn’t look right. How do I fix it?Change any part yourself, redraw from better photos, or go back to an earlier look.
• Why isn’t my pet showing in my tabs?The checks to run, in order, when your pet is missing from a tab.
• How does the free trial work, and what happens when it ends?When the 30 days start, what they include, and what changes when they end.
• How do I cancel or get a refund?Where to cancel, how to ask for a refund, and what happens to your pets afterwards.