Help

How do I cancel or get a refund?

Cancel from the Plan page in the app, and your pets keep walking until the end of the year you have paid for. For a full refund, ask within 14 days of a yearly charge, by email or through the link in your receipt.

Cancel your plan

  1. In the app, open Plan under Settings.
  2. Under Billing, select Manage billing. This opens the billing portal in a new tab. It is run by Paddle, which handles our payments.
  3. Cancel your subscription there.

After you cancel, the Plan page shows your plan as Ending, with the date it ends. Your pets keep walking until that date, and you are not charged again. After it, your pets stay and nap in the corner of your tabs.

Get a refund

You can get a full refund within 14 days of any yearly charge, including a renewal. There are two ways to ask:

Paddle sends the money back to the payment method you used. How long it takes to arrive depends on your bank.

A refund ends your plan. Your pets stay, and nap in the corner of your tabs until you get the plan again.

After 14 days we do not give partial refunds. You can still cancel, and your plan runs to the end of the year you paid for. See the refund policy.

If you are still in the free trial

There is nothing to cancel or refund, because the trial does not need a card. If you do not get the plan, your pet naps in the corner of your tabs when the 30 days end. See how the free trial works.

Change your card or download an invoice

Use the same Manage billing button. If a payment did not go through, the Plan page says “Payment needed.” Select Update card to fix it.

Deleting your account is different

Deleting your account, under Account, removes your pets, your photos, and your sign-in for good. If you have a plan, it ends right away, including any time you have paid for. To use the time you paid for, cancel your plan and keep your account.

Still stuck? Email support@pawsome.family and we’ll help.

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